Responsible use and troubleshooting
Use Alæc with authorized data, verify results according to risk, and gather non-confidential details before requesting help.
12 articlesVerify, troubleshoot, and request help
Start by protecting information, then verify context, results, and useful diagnostic signs.
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Protect information and verify results
Apply essential checks before entering, using, or sharing content.
Read the article Troubleshoot common issues
Find a conversation or document and address a response that does not meet your needs.
Read the articleResolve sign-in and access issues
Check your session, account, current organization, and permissions when something is inaccessible.
Read the articleTroubleshoot document generation
Check availability, project data, notifications, and the generated document before submitting a request again.
Read the articleVerify your account and working context
Confirm the account, organization, conversation, and project references before entering or sharing information.
Read the articleReport a problem and request support
Choose the correct channel and provide useful details without exposing secrets or confidential content.
Read the articleShare content and generated artifacts safely
Verify authorization, recipients, metadata, and approval before distribution.
Read the articleReport a security or privacy concern
Stop the action, preserve minimum evidence, and use the approved channel without republishing sensitive data.
Read the articleTroubleshoot an upload, download, or attachment
Isolate a format, size, access, expired-link, host, or content problem.
Read the articleReport a Help search or article problem
Try useful terms and aliases, then report a stale page, broken link, or incorrect language.
Read the articleProtect rights and confidential information
Verify authorization, scope, and sharing rights before adding, generating, or distributing content.
Read the articleUnderstand retention, archiving, and deletion
Distinguish hiding, archiving, and deletion without assuming an unpublished retention period or global deletion behavior.
Read the article
Guides appear in the recommended order; open the one that directly matches your need.