Troubleshoot the Alæc add-in in Word
Check sign-in, document, selection, plan, and operation result.
In this article
Confirm that the pane is open in Word and sign-in is ready.
Verify that the document is active, editable, and compatible with the action.
Restore the cursor or selection, then refresh context if needed.
Review the plan target and format and compare them with the result.
Interpret the returned status and inspect any partial change.
If the issue is client-specific, note platform, Word version, and operation.
Practical guidance
Check sign-in and the active document before investigating the requested operation. A connected pane can still have an invalid selection or unsupported content format. If execution returned a failure, inspect Word for partial changes before reopening the pane or repeating the request.
Advanced tips
Report the smallest failing operation with Word platform and version, document editability and returned status. Distinguish a pane-loading issue from an insertion failure so diagnosis does not unnecessarily repeat document mutations.