Troubleshoot notifications and scheduled tasks that do not update
Check filters, read state, profile, schedule, and the latest operation.
In this article
Refresh the inbox or list once, then remove active filters.
Confirm the profile and organization to which the item should belong.
Check the read-state filter and expand items that offer a response action.
For a task, confirm it is not paused and verify its next run.
Open the latest run or linked document before retrying.
Note visible identifiers and time if state remains inconsistent.
Practical guidance
Remove category, profile and read-state filters when looking for a missing notification. An item may already be read after its result was opened. Check the task’s own details when timing is the issue: inbox visibility and task scheduling are separate states, and neither alone proves that a deliverable is complete.
Advanced tips
When reporting a discrepancy, include the active filters, task title, approximate execution time and whether the underlying result opens. This distinguishes a display or filtering issue from a background processing failure without restarting the work unnecessarily.