Troubleshoot the Alæc add-in in Outlook
Check Microsoft Graph, active email, project, participants, attachments, and draft.
In this article
Confirm sign-in, active organization, and Microsoft Graph state.
Verify that the pane matches the active email and its read or compose mode.
Correct or confirm the project before using project participants, files, or chats.
Review unresolved participants and proposed affiliations.
For a draft, verify whether Outlook opened a new window or is still applying the body.
Note failed attachments and the visible message without attaching sensitive content.
Practical guidance
Identify whether the problem affects sign-in, reading the current email, project affiliation, participant resolution or draft preparation. These steps can fail independently. Keep the selected item stable while checking its status, and inspect any created draft or project before retrying the action.
Advanced tips
When reporting a partial outcome, state what succeeded and what remains missing. For example, a created project with failed affiliation needs affiliation recovery, while an opened draft with an incomplete body needs review of that draft, not a presumed send.